Return & Refund Policy

Last Updated: 1st June, 2026

At LAIM & MACKEL SPORT, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The item must not be damaged due to misuse, neglect, or improper handling.

Certain items may not be eligible for return for hygiene, safety, or customization reasons.

Return Process

To request a return, please contact our customer support team before sending any item back.

Email:

Please include:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return

Once your request is approved, we will provide instructions for returning your item.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds typically appear within 5–10 business days after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work to resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was received.

Please contact our support team to arrange an exchange.

Return Shipping Costs

If the return is due to:

  • A damaged item
  • A defective item
  • An incorrect item sent by us

We will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses unless otherwise required by applicable law.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Personalized or customized products
  • Clearance or final-sale items
  • Products marked as non-returnable

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it must follow the standard return process outlined above.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

LAIM & MACKEL SPORT
Email:
Website: www.liammackelsport.com